Protection Gig.tn

For freelancers :

Quality assurance

  • Deliver work that meets or exceeds the quality of your portfolio.
  • Follow order requirements and job descriptions carefully to ensure clear communication and compliance with agreed conditions.
  • In the event of disputes or disagreements, rest assured that they will be resolved fairly.

Fair Valuations

  • Your work is assessed fairly, with constructive feedback provided to help you improve.
  • You have the opportunity to clarify and rectify any problems before arbitration.

One-off payments

  • Payments are held in escrow.
  • Once the work has been approved, payments are made, ensuring that you receive your income on time.

Review Support

  • Buyers can request revisions until the work meets their requirements, but this process is managed to avoid unreasonable requests.
  • You have the opportunity to respond to comments and make any necessary changes as part of a fair and structured review process.

Secure Transactions

  • All Gig.tn transactions are processed securely to protect your winnings.
  • Your financial information is confidential and secure.

Verification status

  • We use a secure third-party service for face, address and identity verification to ensure that all freelancers are legitimate.
  • Verified status gives buyers confidence in your professionalism and reliability, which can lead to more opportunities.

Continuous Improvement

  • We regularly review our processes and policies to adapt them to your needs.
  • Your feedback is actively sought and used to improve the platform’s functionality and user experience.

Full Assistance

  • Our dedicated support team is available via live chat and e-mail to help you resolve any issues or questions you may have.
  • We offer resources and advice to help you succeed on our platform.

Community Development

  • Join our forums and Discord events to network, learn and grow.
  • Be part of a positive, collaborative community where you can thrive.

For Buyers

Superior Quality Guarantee

  • You have the right to receive products that are complete, fully functional and free of errors or defects.
  • The work delivered must meet or exceed the quality of the vendor’s portfolio.

One-off transactions

  • Cancel your orders within 20 minutes of placing them, no questions asked.
  • A full refund is guaranteed if a seller does not accept an order within 24 hours.
  • If the seller fails to meet the deadline, the order will be canceled and reimbursed immediately.

Assistance You Can Count On

  • Ask for revisions until the work meets your requirements.
  • If you are not satisfied after several revisions, you can initiate arbitration for a full refund under our money-back guarantee.
  • Incomplete or substandard work allows immediate cancellation, with full or partial refund options depending on product rights agreements.

Trust and Transparency

  • Leave notices for each order, promoting transparency and accountability.
  • Positive reviews improve sellers’ visibility and ranking, while negative reviews encourage consistent quality and reliability.
  • Sellers cannot contact you directly without your consent once a negative review has been left, ensuring a respectful environment.

Secure payments

  • All Gig.tn transactions are processed securely to protect your payments.
  • Payments are held in escrow until you are satisfied with the work delivered, ensuring trust and fairness in financial transactions.

Verified Sellers

  • Work with verified sellers who have undergone a thorough verification process, including facial, address and identity checks.
  • Verified sellers display a badge on their profiles, giving you confidence in their professionalism and reliability.

Dispute resolution (arbitration)

  • Any dispute between buyer and seller is resolved through individual negotiations or with the help of a specialist from the support team.
  • If negotiations fail, either party may request arbitration.
  • The arbitration process involves submitting a claim with relevant details and evidence.
  • A specialist from the Gig support team will assess and resolve the dispute within 3 working days, although this may be extended in complex cases.
  • Referees do not evaluate the creative components, but focus on whether the work delivered meets the agreed standards and job description.

Property rights

  • Users must respect the proprietary rights of Gig.tn and its services, refraining from actions such as copying, reverse engineering or unauthorized access.
  • Any violation of property rights will be dealt with promptly and may result in sanctions.